• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Greenway EHR software is intuitive in design and the layout is quite appealing. I like the report generation feature.

Cons: The software sometimes slows down due to updates.

Verdict: An all-in-one EMR software with powerful features.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Greenway EMR software is easy to learn and navigate, which has enhanced the overall user experience. The patient portal platform offered by Greenway has helped to keep patients stay engaged.

Cons: The appointment scheduling capability needs improvement. It is not possible to edit the appointment date and time once it is scheduled.

Verdict: A powerful EHR system to optimize day-to-day workflows.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Fluid and easy workflow for the staff. The records are also easily customizable.

Cons: Just a bit expensive.

Verdict: Have had a great experience for the past 13 years. Its been a really solid EHR software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is a great choice for practice management. Reports are useful managing for routine business.

Cons: Training tutorials for new products are not that helpful.

Verdict: Overall a great up to date product. it's proven to be really useful and has definitely adapted to our needs.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Its been really easy to learn, especially with basic knowledge of computers. Its also nice to have different ways of contacting the tech support.

Cons: With my experience so far, I would say that the reports can just get a little difficult. it can be easy to use the wrong one.

Verdict: We started our practice way back and in the long-run greenway has proven to be a great choice for an EMR.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is very user friendly and customer support is helpful. They know what theyre talking about.

Cons: Most forms and notes are better suited for some specialities. Not that versatile.

Verdict: Good but needs improvement.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Its easy to understand the software and how its meant to be used. The reports side of it is also great, since you can bring up multiple different, useful reports.

Cons: Inability to print account numbers or names on printouts from the account screen. It would be much more helpful to have the option to print either if needed.

Verdict: I think Greenway has made an okay choice for an EMR but given time and with improvements, I can easily see this being invaluable to some practices.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The cloud based software has allowed for a very easy transition. Offers a lot of options with integrating facilities.

Cons: Mainly the price.

Verdict: Overall i think the value for the money spent is worth it. Weve had it for nearly 5 years and I would highly recommend it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: If you can work with a DOS, then that would definitely be a plus since it gives more control and can program and design your own forms.

Cons: It is pretty expensive for an emr software, as you have to pay separately for the add-ons.

Verdict: Offers a lot of features but you have to pay extra for some of them.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Good pre-fabricated reports and easy insurance setup.

Cons: Too many buttons to click

Verdict: It has really good features, but the hassle involved in learning and training just isnt justifiable.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The best aspect is the billing and reporting department.

Cons: Customer support needs to improve their system since it takes too long to get a response. Trying to figure out how to customize reports has been pretty hard too.

Verdict: Overall it has been working well with our daily workflow.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Its a very dynamic program and covers all the needs of a typical family practice.

Cons: Setting up the program takes a lot of time and was really hard to understand at the start.

Verdict: Its a given that all EMRs take a bit of time and effort to implement properly, so we feel we made the right decision to go with Greenway.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy for staff to use. Minimal interruption in service. Good customer service. Good resources on Greenway Community.

Cons: Getting set with secure faxing, emailing, etc. not clearly described and not easily accomplished. Physicians feel it is somewhat cumbersome.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The patients are able to access, add to, and receive their medical information at any time convenient for them.

Cons: At times, some patients tend to misread medical terminology and test results. I think the software as a whole could do with some optimizations, just takes too many clicks some times.

Verdict: It can be a good EHR but I just don't get why some things cant be simpler.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software suits our specialty. Most interfaces are easy to read and its easily customizable.

Cons: The reports could be improved, it feels like it lacks in some areas.

Verdict: Overall PrimeSuite has been extremely user friendly and has just integrated better than other EHRs, for our speciality.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It does offer some nice functionality and features, on paper at least.

Cons: Its been pretty difficult to actually learn how to use it, there are long wait times on customer support and I think its just not worth it.

Verdict: Honestly I really dont see this working for us.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The dedication and coordination of the Greenways support team. They always know what theyre talking about and are very helpful

Cons: No cons regarding them.

Verdict: They really always seem well organized and just give great service overall.

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• Ease of Use

• Customer Support

• Functionality

Pros: Love that you can track just about anything anyone does. It is very detailed and fairly easy once you get through the learning process.

Cons: Takes quite a while to really understand and get the hang of the software and there are several ways to do most things.

Verdict: Too many clicks for some things, but can be worthwhile to get into. Might be worth watching the demo.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I liked the software because I found it totally customizable. Making templates was fairly easy and I could even import a template from another practice into the software. I was able to make most of my own templates which helped the doctors to feel more accustomed to the software. It also lets you track almost everything, which is super helpful.

Cons: Greenway rep team can help you solve issues, but the response time is not ideal. There were instances where it took weeks before I got a reply from them.

Verdict: Being able to contact the support team is essential, especially in the case of an emergency, but if you put that aside, you have a solid EHR solution.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The tech support was quick to help with some of the issues we were facing.

Cons: Navigating the software became a little complicated, with how many features there are. Our staff needed to learn quite a bit in order to get comfortable and use it properly, but it ultimately proved to be very useful.

Verdict: Nice software with too many options. Before buying, I would really suggest consulting practices that have experience with the software or maybe watch a demo.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is pretty customizable. Greenway seems open to ideas from users, but they seem more focused on the long run.

Cons: The software is not very adaptable.

Verdict: Software has a lot to offer but is not the easiest to work with.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Clinical and administrative automation helps saves time for doctors and administrators, and the documentation side of the software is helpful in regards to meaningful use.

Cons: Customer support needs to improve.

Verdict: It seems to suit some practices better than others.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very nice to have and EHR that offers patient charts, a scheduler along with billing under one roof. Templates are more than easy to tweak and customer support is really helpful.

Cons: The appointment and scheduling windows are too small. You have to pay for the patient portal, mobile access, as well as some other features which can be a little inconvenient.

Verdict: Its good to have an EHR that ticks all the boxes, offering a solution for practice management, an EMR as well as a patient portal. So despite the price, I think its worth it, to ensure you support the needs of the user.