Price quote includes
- Customer Support
- Data Transformation
drChrono, a reliable medical platform for practices around the world, offers contemporary technological solutions related to Electronic Health Records (EHR), Practice Management (PM), revenue cycle management services to practices of all sizes.
The company offers cloud based services for scheduling appointments, clinical documentation, and billing which drastically improves the quality of services provided by a healthcare practice. Catering to mobility and the need of timely availability of healthcare data, the company’s software solutions are compatible with multiple platforms such as smart phones and tablets.
drchrono PM allows practices to streamline their workflow and increase administration efficiency. Utilizing drchrono’s PM software, practices can easily optimize their calendars and send appointment reminders to their patients. The program also allows to verify insurance eligibility to ensure timely payments.
drchrono EHR software is the first company to build an EHR app for iPad and iPhone. It remained the #1 EHR for four years in a row per surveys conducted by Black Book Rankings. The company features software that are Meaningful Use Stage 1 and 2 compliant.
In a nutshell, drchrono allows healthcare providers in utilizing modern technology for gaining efficiency in medical practices while reducing costs and increasing patient loyalty.
Pros: Very easy to use, works well on iPads, can facilitate use of multiple types of providers (MD, PT, OT, massage therapy, dietitian, etc.)
Cons: Unable to track visit counts, authorization numbers, difficulty with appointment scheduling. SEVERAL times the system has sent out incorrect appointment reminders due to the time zone being incorrect. Despite contacting customer support repeatedly, this took several weeks to change and has still happened several times. We have noticed several glitches in the system that I am unsure why they are not corrected for.
Pros: Tablet-based / Cloud-based interface is very flexible for working at multiple locations, doing work from home, etc.
Cons: When first presented, it appears extremely customizable, but the initial appearance was deceiving. In fact, the interface is highly restrictive and makes notes flow quite poorly. Customer service has been dismal on the whole: response times are extremely poor, and most of the time the answer I received to my questions was "Oh, sorry, no, you can't do that in our system, but here's a multi-step workaround that will have you tearing your hair out every time you have to take this incredibly roundabout path to get from a very logical point A to another very logical point B. Feel free to spend more of your valuable time making feature recommendations to us for future iterations."
Pros: Scheduling is straightforward. Free draw , insurance payments / EOBs easy to work with. Easy formatting of soap notes.
Cons: System is more designed for large hospitals. Not Chiropractic friendly. No ability to print statements or super bills per date range.
Pros: Can use Drchrono on desktop as well as iPads when seeing our patients in the patients rooms or out of town. Dr. Chrono system links up to Quest diagnostics so we can order labs through our computer and get results sent to us quickly through our messaging system.
Cons: Customer service is a con not because it is bad but because it is based online you must send a ticket or wait to speak to someone on the phone. I do not know if there is an alternative to this though.
Pros: Lab integration and insurance eligibility checker included in the higher premium plans.
Cons: Template customization takes a while.
Overall: If your cases can vary widely or you see a lot of new patients, the template format may be too restrictive.
Pros: The customer support team has been great!
Cons: Can't change or start at Document page
Overall: Drchrono EHR is easy with lots of features and great customer service.
Pros: I chose this software for many of the admin tools i was looking for.
Cons: The base forms are not really for chiros and they then rely on the library other users have submitted forms to.
Overall: Only software I found that fit my needs here.
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