Price quote includes
- Customer Support
- Data Transformation
Athenahealth is one of the largest EHR companies in the US. The Massachusetts based company provides Cloud-based EMR, Practice Management & Medical Billing software to healthcare provider across the country. The EHR software enables Patient Engagement and improves Care Coordination, with built-in Population Health Management functionality to support larger organizations (Hospitals, ACOs, PCMH).
Athena EHR provides support for multiple specialties including Family Medicine, Urology, Nephrology, Cardiology & Pediatrics etc. The software comes with an integrated Practice Management module that is designed to simplify the administrative and billing operations in a medical practice. Features like e-prescribing and built-in specialty clinical content are included in the EMR solution.
For providers choosing Athenahealth Medical Billing Services, the software is included for free making the solution a one-stop shop. Bi-directional interface with outside facilities like hospitals, pharmacies, labs and radiology is also included. Users can also enjoy features like e-faxing, text alerts and a Patient Portal that allows patients secure access to their mdical history, lab results, medications & other details.
The all-in-one solution featuring Electronic Medical Records (EMR), Practice Management (PM), Patient Portal, interoperability & a comprehensive medical billing service makes Athenahealth one of the best value propositions for healthcare providers today.
Pros: Great point of care decision making tools, diagnosis already linked to most common orders that show up as a quick drop down menu
Cons: just wasn't economically feasible, the telephone support is great though!
Overall: Customer service is really important, so make sure you utilize them to see how quickly you can't get answers and get back to seeing patients.
Pros: The technical support personnel are very helpful and willing to find a solution to what ever question you have.
Cons: The first couple days after an update the system seems to run slow.
Overall: I really feel that anyone who tries Athena will not be disappointed.
Pros: The biggest pro in my opinion is that my providers are no longer complaining about the amount of time they have to spend outside of the office just to keep up. Happy physicians equal happy office staff.
Cons: The biggest con I can see is the cost. We have not been using Athenahealth for very long so I hope eventually we feel as though we made a good decision and get what we paid for.
Overall: After spending time with 2 other EMR's over the past 10 years we are finally happy with our decision to change to Athenahealth.
Pros: Innovative, cutting edge, great customer service, easy to use
Cons: Updates sometimes create more issues/problems that then take time to resolve
Overall: This product does a lot of things for you on the collections side and the quality side that many other products do not
Pros: I wish there was just one thing that I can say sticks out in the pro column however that would not be true. Everything about Athena is a pro. From the way you can depend on the system, and how easy it is to use. To the people who work there. I have never had a bad experience when dealing with the customer service center.
Cons: Sometimes it does take a few minutes to get to the customer service center. There may be times that you may need to be transferred to someone else but for the most part that does not happen often.
Overall: From the management point of it there is nothing better than getting a bill and knowing that there are no hidden fees. Also, it was a revelation to finally get an upgrade without having to pay extra for it.
Pros: The system is truly portable, cloud based software makes back up easy.
Cons: Nothing, a very good and reliable system.
Overall: A good long term investment for the medical practice.
Pros: Quick search option/organization
Cons: Documents come back mislabeled frequently and have to be amended
Overall: It is an expensive system, but what it does makes up for having more employees.
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