EMR Software

About This Software

Based in Massachusetts, eClinicalWorks is a cloud-based healthcare IT company that provides software solutions to practices and hospitals. Its products include electronic medical records (EMR), practice management (PM), population health management (PHM) software, and revenue cycle management services.

eClinicalWorks offers both cloud and on-premise solution. The software works for practices of all sizes and allows practices to review patient histories, past visits, current medications, allergies, labs and diagnostic tests while also managing patient accounts and verifying eligibility electronically.

It also offers a robust patient portal allowing patients to request prescription refills, send messages to physicians and view lab results and appointment reminders.

eClinicalWorks’ unified EMR and PM software augment a practices workflow, streamlining the back to front office activities seamlessly with functions such as electronic health exchange, P2P, eClinicalMobile, eClinicalMessenger, eClinicalTouch, and CCMR for population management.

eClinicalWorks is not just your every day EHR developer. It is an award-winning software provider, boasting of 115,000 providers and 800,000 medical professionals using their products today. The company has been recognized by IDC and named among the 500 fastest-growing private companies list published by Inc. Magazine. Interestingly, it’s not just the company that has been receiving awards. After using its products, fourteen of eClinicalWorks customers have received HIMSS Davies Awards up-till now.

User Reviews

Pros: It is relatively intuitive to use and templates can allow for very swift chart completion for routine visits.

Cons: Not especially aesthetically pleasing and there can be quite a lot of clicking if manually filling out an exam or other sections that are not already basically template in.

  • Travis, UTHSC
  • Feb, 2018

Pros: ECW provides a tonne of features that our staff can use. We love the jellybean system and how it makes telephone encounters, referrals, messages, etc easier to see. Running reports in ECW is super easy. The resource schedules are very simple to view and utilize.

Cons: Our providers have complained about being in the rooms with patients and having to stall due to system slowness.We experience a lot of slowness on a day to day basis. The staff support is slow with ticket response. Even when the ticket is marked high priority, the response time takes hours sometimes.This is referring to the ECW product itself.

  • Michael, Hope Family Health
  • Feb, 2018

Pros: Simplistic layout and mutily templates that staff of different levels and licensing are able to effectively work.

Cons: More options needed for the protection of behavioral health notes and increased option for the behavioral health staff.

  • Andrea, Kedren community health
  • Feb, 2018

Pros: Medical note comes out very professional , which is why I bought this software. The voice to text is better than Dragon which is another pro. The photo feature seems very nice - can take a picture in your office, and ends up as part of the progress note - I can also take back up photos with my cell phone.

Cons: Not infrequently, when you dictate, entire portions disappear (for example, the HPI may be typed, but the exam disappears). Sometimes you can't dictate at all. When dictating, you can't dictate PMH/ PSH, ROS, or Assessment, just HPI, exam, SH, and treatment. Selecting meds to prescribe, esp lotions, can be challenging. Can't highlight parts of your own current note in progress to cut and paste or copy elsewhere as you are creating a note. Very limited # of ICD 10 diagnoses to select from - i usually just type my own accurate dx in.

  • Wesley, Infectious Diseases Consultants
  • Feb, 2018

Pros: For a clinic EMR system it's great. They stay up to date with all of CPT codes and Diagnosis made my billing life easy as well as all the neat features. Great system

Cons: No cons

  • Roxana, Outsource Healthcare Billing
  • Feb, 2018

Pros: Full practice software is good for patient charting and managing all aspects of medical office. It is able to accommodate several practitioners and staff and allows for large volumes of files and database. Very straight forward practical application to use given all the functions available.

Cons: Tech support/service call response is immediate but actual support and repair was often deferred to a later time and was difficult to communicate with their staff, located overseas. Many features were not used as it is not easily streamlined for a specialty practice. Costs for eClinicalworks are expensive.

  • Antoinette, OCEANN ENT
  • Feb, 2018

Pros: A lot of functional feature in one package (appointments, check-ins, patient portal, patient messaging and more

Cons: not suitable for big sized practices. Unreliable and useless customer service.

Overall: not worth it for small sized practices

  • Amber, Neighborhood Healthcare
  • Jul, 2017
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