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Designed for medical practices ranging from small to medium, ChARM EHR is a cloud-based Electronic Health Record (EHR) software solution that is both affordable and accessible at any time from any device that has internet access, offering providers with better mobility. The multiple devices that it supports include mobile phones, iPads, Android phones, and tablets. The EHR software aims to improve practice workflow and patient interactions through its software solutions.
ChARM Electronic Health Records (EHR) software makes clinical charting easier by offering customizable templates and physician clinical decision support, alerting them to any allergies and drug interactions, or preempting future health concerns for a physician to keep close checks on. The Electronic Medical Records (EMR) software is fully integrated with pharmacies, labs and diagnostic devices to make data management simpler, and on one platform.
ChARM EHR system uses the Zoho cloud which completely meets the standards for security and privacy. The software is priced in a unique way. Instead of charging providers monthly, they are charged per patient encounter. It starts at $ 0.50 per patient encounter for small practices that see less than 2000 patients per month and goes up to $0.30 per encounter per month for more than 2000 patients.
Taking patient engagement forward, ChARM patient portal is an integral part of the EMR system and can be accessed as soon as the patient is registered. This helps in reducing patient waiting time as they can access their appointment schedule online, receive automated reminders, reschedule appointments as well as view their medical history, request prescription refills, share medical history through secure messaging and complete pre-appointment paperwork. ChARM EMR also offers a convenient patient check-in application through which information is instantly transferred to the patient chart. The software is HIPAA and HITECH Act compliant and is also ONC-ATCB certified.
Overall
Ease of Use
Customer Support
Functionality
Pros: The ease of accessing patient charts and being able to send messages directly to nurse and practitioners is great.
Cons: More detailed tabs are needed for family medicine practice.
Verdict: Our physicians are satisfied.
Karen, Landmark Medical
Sep, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Our office has used Charm EHR for a couple years now. Out of all the other software we have used, this is the best.
Cons: When issues arise either for practitioners or patients, it is difficult to get the issue resolved with customer service. They should be more efficient.
Verdict: Other than the customer support the program is well organized.
Ashley, Health for Life
Aug, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Ease of use, multi-functionality, very affordable, great patient portal messaging. Everything is just great.
Cons: The e-prescription feature could be improved.
Verdict: Looking forward to the new updated version.
Shantha, Lifestyle Centre
Aug, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: The system has many features that I have not seen being offered by other EHR software, like an open library shared amongst all users.
Cons: You have to pay extra for some features. Image notation is not multipurpose, the app cannot be used for comprehensive visits.
Verdict: Customer support should be a lot more efficient.
Cindy, Advanced Integrative Health Group
Jul, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Easy to use. There are always new features getting added with every update. The integrated fax is one of our favorite.
Cons: There are no big cons. The only issue is the user interface. I hope they do something about it.
Verdict: The software works well for our small practice.
Jeremy, At Home Nutrition
Jul, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: It has some great accessibility options as well as customizable features. Love the layout of dashboard.
Cons: The built-in templates are far from intuitive.
Verdict: It might only suit larger sized practices and not the small ones.
Shirley, Spine and Wellness Centre
Jun, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: I love the fact that the templates are customizable. And even though the billing feature was not required in our practice, but it is great to have it included in the package.
Cons: Some fields can not be modified, like vaccines. Also, some information is hard to enter directly on an invoice.
Verdict: Overall good value. Recommendable.
Nicole, Anderson Natural Medicine
Jun, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: I love the fact that you can check your schedule on your IPhone/IPad or Android device.
Cons: Customer support! You will always be put on hold for way too long and once you actually talk to someone they are not helpful.
Verdict: A good software.
Carla, Balanced Wellbeing
Apr, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Customer support is excellent. You can get a hold of someone to help by email, chat, or call back. Very knowledgeable folks. The software has amazing functionality.
Cons: Modifying templates is a bit complicated. And it takes long getting used to some of its features.
Verdict: The software is highly functional and customizable.
Matthew, Pediatric Centre of Somerset
Apr, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: The system has this great ability to customize exam forms and notes. Due to the cloud-based nature it provides easy accessibility too.
Cons: You are charged by each patient encounter. This can be bad if you have a high number of low-fee visits. Not happy about this.
Verdict: Overall a great program with many features.
Robert, Legacy Medical Centre
Mar, 2021
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