The Patient Portal EMR Software platform has emerged at the forefront for effective care management during the COVID-19 pandemic. The interactive tool has been there for years now but it was not until the pandemic that patients and providers utilized its complete use to their benefit. Even during these uncertain times, the robust Patient Portal platform has facilitated connecting patients and healthcare providers and maintains high patient volumes to keep medical practices thrive.

Patient Portal’s as Valuable Tools amidst the Pandemic

The Patient Portal platform has encouraged patient engagement and patient-centered care. The portal is the perfect mechanism during the COVID-19 crisis to keep stable communication and help hospitals and providers update their patients about any new policies. According to Paul Brient; of Athenahealth an increasing number of patients are using the patient portal facility outside the traditional healthcare encounter. This reflects that patients are now seeing the patient portal as a robust tool to manage their health and stay in touch with their clinicians.

5 ways in which Patient Portal EMR Software is useful

  1. Digital Communication – The patient portal platform helps to link up providers and patients through a secure and HIPAA-compliant messaging platform. Digital communication is facilitated by the patient portal allowing providers to timely communicate about any updated information regarding the pandemic and other safety protocols that can increase the patient’s knowledge. Patient portals can keep patients engaged and satisfied.
  2. Making Online Payments – The patient portal platform has encouraged online bill management through a billing interface that lets patients conveniently make payments and ask any queries related to billing. This facility has helped providers to collect payments easily ensuring a steady revenue stream.
  3. Appointment Scheduling – A quality patient portal platform usually integrates with a Telemedicine EMR Software. When patients schedule their telemedicine appointments they receive all important updated related to the virtual visit on their patient portal.
  4. Digital intake forms – Through the portal patients can fill intake forms online which means they spend less time at the waiting room cutting down any physical contact and reducing the chances of getting infected. This functionality also adds to the convenience and reduces the chances of transcription errors.
  5. Instant Lab and COVID-19 Related Test Results – Patients can easily view their test results on their portal and ask relevant questions about their results to avoid any confusion and gain clarity about what the test results mean. It is a quick way to receive and view lab results without having to commute.

Final Takeaway

Patient Portal EMR Software solution has revolutionized the way patients take part in their healthcare process and has improved patient experience even during this crisis. Patients are using the portal to manage their clinical care like never before. If your practice hasn’t deployed a patient portal solution then these are the best Patient Portal EMR Software vendors that offer ease of use and functionality that support COVID-19 care interventions and care.