Administrative burdens can take a toll on practices. With healow Genie in eClinicalWorks EMR Software practices are empowered to manage daily processes efficiently. The healow Genie literally works like magic, handling prescription refills and patient scheduling tasks. When tedious administrative tasks are automated, staff members and providers can concentrate on satisfying patients and even improve their overall work-life balance. This can keep physician burnout at bay for better productivity.
What is healow Genie?
The healow Genie is an AI-propelled EMR software integrated patient engagement and contact center solution. It is designed to work with eClinicalWorks EHR software. It ensures front-desk tasks are managed smoothly by acting as a smart digital receptionist.
What can the healow Genie in eClinicalWorks EMR Software Do?
Practice managers can take a breath now with healow Genie doing all the work effectively by using Artificial Intelligence. It can:
- Answer patient calls, queries, and messages round-the-clock. Answers to common questions can be handled quickly, which can boost patient satisfaction scores.
- Patients can make use of healow Genie by the eClinicalWorks EMR system to make new appointments and even reschedule them. It acts like a self-service feature, helping patients to ask for referrals and request medication refills.
- It is truly an intelligent assistant, as when a query is difficult for automation, it can notify a staff member or provider to call back so help is not delayed.
Why are practices using healow Genie in 2026?
2026 is all about utilizing smart, powerful AI features that actually work. Practices in the US are using healow Genie as it works directly with the eClinicalWorks EMR software, which gives secure access to patient data and leads to efficient workflows.
By automating and streamlining routine administrative tasks, staff workload is greatly reduced, which can keep them happy and allow them to give attention to the patient when they are in the office.
Long hold times annoy patients; with healow Genie, there are no hold times and faster responses to queries 24/7 which can keep patients satisfied when they interact with your practice. The swift and accurate support leads to better patient experiences and is the cherry on top of the cake.
Main Street Medical PC Transforms Front Office with eClinicalWorks EMR software healow Genie
Main Street Medical PC has implemented healow Genie and has seen fruitful results. The medical practice serves 3,000 patients and mainly offers urgent and primary care services. In just the first week, the administrative staff burden was reduced by 80%, boosting staff satisfaction and keeping their stress at bay.
The practice receives thousands of calls every month, and with the eClinicalWorks healow Genie it has handled 76% of all calls efficiently. The AI assistant is robust enough to handle real-time queries and attend to patients.
Recent Results with healow Genie for Main Street Medical PC
Desired results have been achieved by utilizing healow Genie in the first month. With healow Genie solution,
- 100% of after-calls were taken care of. This means the patient didn’t have to wait, and the office didn’t need to get back to the patient the next day.
- The automated patient scheduling feature in healow Genie led to a 16.5% increase in patient appointments.
- With the automated prescription refill facility for patients, staff members were able to save 30 hours of their time.
The eClinicalWorks EMR Software healow Genie has made a mark in enhancing front office efficiency, keeping both patients and staff members satisfied. When daily tasks are monitored meticulously, then providers can focus on delivering quality care to their patients.
