A healthcare CRM Software solution is a customer relationship management system designed to meet the unique needs of healthcare organizations. The main aim of a healthcare CRM software system is to patient engagement and patient retention.

How can your practice benefit from a healthcare CRM software?

There are many potential paybacks and advantages of using a healthcare CRM software system to medical practices and providers.

  • Analyze and segment patient populations
  • Measures and tracks all emails, SMS and direct mails sent to patients
  • Patient engagement can be measured using configurable reporting
  • Multiple data sources can be analyzed; such as patient demographics, clinical and financial pieces of information to provide valuable insights.
  • Better patient satisfaction levels
  • Administrative tasks can be regulated to focus on patient needs
  • Operational efficiency is increased
  • Enhances communication with current patients

A robust healthcare CRM software aids to enhance the quality of healthcare services and helps to keep patients content. It can be a daunting task to select the best CRM software solution for your practice and to narrow down your selection process we have shortlisted the 3 best healthcare customer relationship management software system that provides the right functionalities for your practice.

  1. Kapture CRM software – Kapture is a healthcare CRM software solution designed for clinics and hospital facilities. The software is highly customizable to providers needs and helps to manage patient appointments, and capture all leads. The best part of Kapture software is that it is user-friendly and has an intuitive interface. The CRM software integrates seamlessly with the infrastructure of hospitals and healthcare organizations. The cloud-based software solution provides 24/7 accessibility to the patient’s records and clinicians information. The auto-sync feature of the software syncs all the appointments made in the mobile app to your CRM’s calendar. Additionally, the automated appointment management tasks enhance administrative productivity as follow-up calls are made automatically.
  2. Dquip CRM software – Dquip is a CRM software made for hospitals, clinics, diagnostic centers, medical labs, and healthcare equipment manufacturers. The software is designed to help healthcare organizations manage consultations and follow up patients effectively. The CRM software system works on smartphones, desktops, and tablets to keep the user well-informed and proactive when dealing with patients. The cloud-based software solution keeps patient data safe with regular backups. All patient information such as diagnosis, appointment schedule, and scanned reports are centralized at the CRM software system which provides effective management. With a single platform, staff members can easily view the list of follow-up patients.
  3. Bpm’online CRM software – The powerful healthcare CRM software solution helps to streamline your complete workflows by providing a single database for all contacts and accounts. It has an intelligent set of tools such as integrated patient records and interaction history. The software system makes use of electronic records to automate patient care and financial billing processes. The online software helps providers and patients to plan upcoming examination by allowing users to book time and place for medical exams and procedures.

Do you need a healthcare CRM software?

Several medical professionals are turning to embrace a CRM software solution as a way to enhance care and patient satisfaction levels. Improved communication with the patients helps them feel more involved in their healthcare process which is crucial to improve patient outcome levels. If you want to make your patients satisfied and enhance the level of care then a medical CRM software is the answer. Before the final decision make sure that the software vendor offers customized features for your medical practice. Good luck!